Ticket dashboard
Search, filters, pagination, sorting, queue counts and audit metadata.
Required permission: support_tickets.read
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ADM-042
This is the admin control directory for handling customer tickets and complaints. It explains who can perform each action and what the audit trail records; it does not create or change a ticket by itself.
12 of 12 controls shown
Search, filters, pagination, sorting, queue counts and audit metadata.
Required permission: support_tickets.read
Open, in-progress, waiting, resolved, closed and reopened tickets.
Required permission: support_tickets.read
Customer-visible messages, links to order, payment, subscription and delivery records.
Required permission: support_tickets.read
Assigned team, assigned user and status history.
Required permission: support_tickets.assign
Low, normal, high and urgent priority without SLA commitments.
Required permission: support_tickets.manage
Approved transitions with customer-safe messages.
Required permission: support_tickets.manage
Customer-visible support responses and system messages.
Required permission: support_tickets.manage
Admin-only notes excluded from customer APIs.
Required permission: support_tickets.manage
Configurable complaint categories, priority and status.
Required permission: complaints.read
Escalation references without time limits or compensation policy.
Required permission: complaints.manage
Operational changes and high-risk support actions.
Required permission: support_tickets.read
Backend permission enforcement state.
Required permission: support_tickets.read
Internal notes are admin-only and must not appear in customer support APIs.